Tiffany G had something unexpected come up and wasn't able to work the rest of the day today and was scheduled in VB until 6. Shane stepped up quickly to take the 6pm shift. Thank you for always being a team player Shane!
I had some keyboard/computer issues recently and Garrett and Jacob were kind enough to take the time to help me out. Thank you both for getting me up and running again.
Sent Alex a message this morning asking for some help getting a computer back online. He immediately jumped in was able to verify the issue and we were able to get the computer back online. Thank you Sir its much appreciated.
Bob is always willing to help me with Medicare questions or anything else without hesitation. Today I needed a second set of eyes to look at something and he hung out with me until we figured out the issue. He had a client coming in 5 minutes but he still took the time to help me. I appreciate how he's always willing to go the extra step for his colleagues and clients more than he knows! Thanks Bob!
Alex is always willing to help me even if it's a random request. I was trying to help a client login to her gmail account to access a code we needed but we can't do that on the internal server. Alex let me borrow his personal laptop to help her out. My client says "Thanks Alex" as do I!
Shout out to Garrett for getting all my saved favorites back on my new computer when he said he might not be able to. Saved me a bunch of time not having to go back and find them all. THANK YOU!!
Over the past several months we've experienced an increase with customers homeowners insurance which has drive up the number of inquiries. Kate has provided sound customer service directly with the customers along with the Contact Center. She's taken extra time documenting the internal processes and updated the FAQ's as a reference guide for the Contact Center.
Recent flood zone changes impacted several of our CL and ML customers. Meridith spent several hours working with Compliance, reviewing loans, communicating with lenders and customers to ensure the regulatory flood requirements were met within a very short timeframe. Job well done, thanks Meridith!
During a recent title audit it was discovered several titles on commercial loans were held as collateral that were no longer needed. Jacey worked directly with the commercial lender for releasing this collateral keeping a clean filing cabinet and allowing us to be more efficient for future audits.
James came in and wanted to let Abby and Jenn know how much he appreciated their hard work in helping him set up his certain autopays and all things retirement related. He is very pleased!
Just a general shout out to Lizzy. I hear so many good things in Dunkerton from customers when referring to Lizzy. They love to work with her and are pleased that she is always able to help them in some way or another.
Pam is very knowledgeable and is always willing to answer any questions I may have. She does an excellent job and is very patient in any new training we may have. Thanks, Pam!
Kara is always greeting customers and employees with a smile. She is very welcoming and such a positive person :)
Thank you to Elizabeth for going above and beyond to help not only FSB customers but also IRS costumers. I noticed a lady camped out in front of the IRS office on the right side of the building and was wondering what she was doing. Upon talking to her she was waiting for the last hour for an IRS employee to show up to work. I went to Elizabeth so see if she knew anything about that office, and she went out to the customer and helped inform them that the IRS just doesn't show up sometimes!
