Giver: Catherine Shafer
Receiver: Mike Kieszkowski
Whenever I ask Mike a question, he is quick to respond and also takes the time to explain his answer in detail instead of just a simple or generic response. I feel like I always learn something from the interactions that I can then apply to future similar scenarios. I really appreciate the extra effort and knowledge sharing.
Giver: Mindy Hendrickson
Receiver: Lexie Heath
Big thanks to Lexie for her swift response in assisting a customer who fell victim to fraud, efficiently setting them up with Positive Pay. Despite being on the road to Des Moines, she promptly took phone calls from the customer. They were delighted by her accessibility and rapid assistance.
Giver: Haleigh Sperfslage
Receiver: Angie Sabers
Have a question on anything deposit related? Ask or call Angie. Have a question regarding Trust accounts and POA documents? Ask or call Angie. Have a disgruntled customer and needing advice how to handle them or are you needing to transfer them to someone to speak with? Ask or call Angie. Have a walk-in consumer loan who needs to sit down with someone asap while managers/personal bankers/VB are busy with customers? Ask or call Angie! Both Jared and I had customers in our office today who needed to sit down and apply for a consumer loan in person. Without hesitation, Angie dropped everything she was working on to help both sets of borrowers. A huge shout out for Angie always being a team player at FSB (and sorry for making you late for the boys' baseball events tonight)!
Giver: Angie Sabers
Receiver: Elizabeth Maletta
A customer came in to thank Elizabeth for all of her help with an Estate account. The customer was in tears and so thankful and even gave Elizabeth a hug. You could tell that the customer was so appreciative of all of her help with the situation and that she made a huge impact on her. Great job Elizabeth and good job not crying when the customer almost started to.
Giver: Meridith Cuvelier
Receiver: Brian Forsythe
Brian identified a gap in a new process developed for new SBA loans. This gap identification will now alert us to capture any missing SBA information updates for changes to loans! Thank you to Brian for keeping your eyes peeled when reviewing the commercial loan checklists that roll through and always asking questions.
Giver: Brian Forsythe
Receiver: Shelby Myler, Wes Becker
I was working in front on my house last night and someone was walking by on the sidewalk. They stopped to say hello and said they were new to the neighborhood. We talked for a little bit and she asked where I worked. I said Farmers State Bank and she immediately recognized the name. She said, "Oh I know that place. You guys have a great logo and I just really love all of your branding!" So shout-out to Shelby, Emily, and Wes on all the great marketing and branding ideas!
Giver: Elizabeth Maletta
Receiver: Haleigh Sperfslage
I referred a family friend to Haleigh in December, and they had a fabulous mortgage experience. This customer's brother is now looking to purchase his first home and immediately knew he wanted to work with Haleigh. Thank you for always providing your customers with an amazing experience!
Giver: Kara Larson
Receiver: Haleigh Sperfslage
There was a mess that happened in the women’s hallway bathroom today and Haleigh took the initiative to find cleaning supplies and tackle it herself! It just shows the kind of character she has and that no work is considered "below" her. Thank you, Haleigh!
Giver: Haleigh Sperfslage
Receiver: Josh Schrofer
My buyer is purchasing a home in Waukee and I called to introduce myself to the realtors along with letting them know who FSB is along with letting them know closing will take place at our WDM office. The listing agent, Valli from ReMax, said she knows FSB well and always enjoys working with Josh S. She said he has great communication and is looking forward to having him facilitate closing. Keep up the great work, Josh, and thanks for covering my closing without me asking yet 🙂
Giver: Jill Else
Receiver: Audrey Clayton
Thank you to Audrey for taking the time to explain an issue with a customer’s NSF Statement. I emailed Deposit Group and Audrey called to discuss what happened, in detail, and sent me an updated statement for the customer. All your help made this much easier to follow up with the customer. Thank you!!
Giver: Melissa Schaefer
Receiver: Sara Hellman
Sara contacted me about a couple customers receiving the same error in Shazam. Thank you for your detail and noticing it was the same error code and bringing up right away! Only a few customers were impacted that we are aware of and especially starting a holiday weekend, we wanted to get resolved right away. Great job! I was able to notify IT and they got us up and running shortly after the ticket.
Giver: Melissa Schaefer
Receiver: Dan Ramirez
Dan contacted Sara about some debit card denials and inquiring about the trancodes. Sara then contacted me about a couple customers receiving the same error in Shazam. Thank you for your detail and noticing it was the same error code and bringing up right away! Only a few customers were impacted that we are aware of and especially starting a holiday weekend, we wanted to get resolved right away. Great job identifying there was an issue! I was able to notify IT and they got us up and running shortly after the ticket.
Giver: Tiffany Garrison, Customer Carrie W.
Receiver: Zack Lane
Carrie W left me a voicemail over the holiday weekend, and I could tell she was in a panic. I called her back this morning to review everything she was questioning. She was able to speak with Zack on Saturday and he helped clear everything up. She was freaking out about her transactions on her account, but now she realizes how those view in the account history. She said Zack did a great job at explaining the information, and he helped her feel relieved for over the weekend. I wanted to recognize Zack because he always does a great job with the customers, and also helping them with other needs when sees fit. Thank you, Zack!
Giver: Denise Clark
Receiver: Brian Werner
I recently was clearing out some files on my computer and accidentally deleted some things I shouldn't have, including my KeePass w/passwords. Thanks to Brian Werner in IT for quickly retrieving what I needed.
Giver: Pam de Neui
Receiver: Dan Ramirez
Shout out to Daniel today. I created a ticket today for a customer follow up on a suspected fraudulent check that posted to the customer's business account yesterday. Daniel was able to confirm the check was indeed fraud. He also made sure that we received the affidavit back promptly and getting a new account open. Thanks, Daniel, for taking care of all that to help prevent the customer from having any more fraud on this account.
Giver: Audrey Clayton
Receiver: Kara Larson, Kristin Walters
Shout out to Kara and Kristen for adapting to the new Debit card pickup procedure making it an easy transition for DG and the customer.
