You can send an encrypted email to recipients at our organization from the Compose tab within the Secure Message Center. Click on this button on the FSB homepage.
When you select the Compose tab you are taken to a page where you can compose your message.
A secure cookie is a small text file with hashed content that is placed on a computer to help identify the user. In this case, the cookie that is stored on your PC during login lets you bypass your personalized security questions whenever you access Online Banking in the future. The secure cookie will periodically expire on your computer and will require you to remember your computer again.
What Internet browsers are recommended?
Most Internet browsers will work, including Microsoft® Internet Explorer®, Mozilla® Firefox® and Apple® Safari™.
What mobile devices can be used?
Most major mobile devices can be used, including Apple® iPhone® and iPad®, BlackBerry® devices and Android® devices.
How long do I have to read my message?
Messages you receive expire 14 days from when you are sent the message.
For more detailed instructions visit www.zixhelp.com/zixport/mobility/desktop/5.2/en/webhelp/portalhelp.htm.
A password should contain a few different variables so that it is harder for someone to guess or software to crack. The more unique you make it, the more secure it is. Most passwords are case sensitive, which means UPPER and lower case matters. Mixing case and adding numbers and symbols makes a password much more secure. Many people recommend that your password is not something that can be found in a dictionary.
If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at 1-877-372-1879 during business hours.
Fraudulent calls, texts, and emails are on the rise. These scammers are very good at what they do, and will seem very convincing to gain access to your financial information. You may think that you are not the type of person to be easily duped, but these fraudsters are pros.
If you ever receive a call, text or email claiming to be an employee of FSB, know that we will NEVER ask for any of the following information:
If someone calls you, or you have clicked on a link in a text or email that asks for this information, call FSB immediately. We will assist you with changing your username and password, and hopefully prevent any fraudulent charges.
Our card providers, Shazam and FIS, are also monitoring your debit and credit card use 24/7. You may receive a call or text from them to verify a suspicious transaction. They will also NEVER ask for any of the information listed above. They should have no access to your bank account information, only transactions made on their cards.
A real FSB rep may ask some questions to verify your identity, like the last 4 of your SSN, mother's maiden name, city of birth, etc. To add an extra layer of security you may request adding a "passcode" to your account. Something unique to you, but not easily guessed, like your pet's birthday or an old address.
Note: Secure access and one-time passcodes may be texted or sent via automated phone call. They will be 5-6 digit codes and the text will come from either 86434 or 22395.
If you ever question the legitimacy of a call, text or email, call us at (877) 372-1879. Don't redial or reply to the phone number or email address that contacted you.