Below is a list of answers to the most frequently asked questions from our customers. We've organized them by topic to make finding your answer even easier. If you don't see what you're looking for here, feel free to use our handy chat feature in the bottom right corner of your screen.
Any phone that has access to Google, Apple or Samsung app stores can download the FSB Mobile app.
At minimum the device must run on iOS 15 or Android 10.
To ensure the highest level of security, we recommend always updating your device to the latest operating system and app release. The simplest way to achieve this, is to set automatic updates in your device settings. For further support on your device, contact your phone manufacturer's customer support for assistance.
To view e-statements, notices & tax documents:
You may need to verify that you can view PDF files the first time that you want to view an online statement. If you are not able to view PDF documents, Adobe Reader is available for most operating systems. You can download and install Adobe Reader or a similar program to view PDF documents. Adobe Reader is available from: http://get.adobe.com/reader.
FSB offers several wire transfer options.
For more information on the fees associated with these services, visit the TIS.
To Initiate a Wire:
Please call or visit a location. Some commercial customers may have access through online banking.
In order to send a wire transfer, you must know the following information:
Domestic
International
To receive a wire your sender needs the following information:
Domestic
International
The routing number is 073908045
Fraudulent calls, texts, and emails are on the rise. These scammers are very good at what they do, and will seem very convincing to gain access to your financial information. You may think that you are not the type of person to be easily duped, but these fraudsters are pros.
If you ever receive a call, text or email claiming to be an employee of FSB, know that we will NEVER ask for any of the following information:
If someone calls you, or you have clicked on a link in a text or email that asks for this information, call FSB immediately. We will assist you with changing your username and password, and hopefully prevent any fraudulent charges.
Our card providers, Shazam and FIS, are also monitoring your debit and credit card use 24/7. You may receive a call or text from them to verify a suspicious transaction. They will also NEVER ask for any of the information listed above. They should have no access to your bank account information, only transactions made on their cards.
A real FSB rep may ask some questions to verify your identity, like the last 4 of your SSN, mother's maiden name, city of birth, etc. To add an extra layer of security you may request adding a "passcode" to your account. Something unique to you, but not easily guessed, like your pet's birthday or an old address.
Note: Secure access and one-time passcodes may be texted or sent via automated phone call. They will be 5-6 digit codes and the text will come from either 86434 or 22395.
If you ever question the legitimacy of a call, text or email, call us at (877) 372-1879. Don't redial or reply to the phone number or email address that contacted you.
All FSB locations are closed in observance of the following holidays.
Holiday closing notices are also posted in advance in all branches, the website homepage, and social media channels.
If you forget your password and your account is not locked, you can use the Forgot Your Password option on the Login page to reset your password.
To reset a forgotten password
New cards are automatically issued and mailed to you upon expiration.
Your principal balance is not the payoff amount because the interest on your loan is calculated in arrears. For example, when you paid your August payment you actually paid interest for July and principal for August. The payoff amount also includes any escrow adjustments, release fees, and other charges and credits due on the loan.
To change your PIN number call 1-800-717-4923. Follow the voice prompts to enter the required information using your telephone keypad.
Remember to never write down or disclose your PIN to anyone, including law enforcement, your financial institution or family.
The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the online banking experience, but also to ensure that your online banking is as secure as possible.
If an FSB associate is helping you troubleshoot an I-banking issue, they may also direct you to this link.
Android8.X and later and iOS 13.X and later are supported mobile devices.
